Assessing the assessors: Views from the inside and outside

Abstract

Often, an assessment professional’s eye for inquiry is focused on work happening outside of the assessment office. A program review is an opportunity to focus that lens inward to examine the quality of the ways in which the area under review works with other parts of the university. This paper describes the various actors involved in a program review, types of review, and offers perspectives of a person who served as an external evaluator and from a person who was part of an assessment office that was reviewed. Expectations and processes are discussed with practical applications to a reader’s campus implied.