Crisis, Cooperation, and Change: An Insider's Perspective

Abstract

This article describes the reaction of one urban institution when it was surprised by a major decrease in enrollment. The change process, including the involvement of the Board, faculty, staff, and students working with the administration, is discussed. The article concludes with a discussion of the major improvements that evolved from the crisis and how the involvement of all segments of the university made a difference as the institution utilized the challenge to craft major improvements.